Terms and Conditions
A legally binding contract with you will only arise once Gold Coast Blinds and Shutters has received payment for the goods in full from you. When ordering products from the Gold Coast Blinds and Shutters website we can only process your order when the goods ordered have been paid for in full. You can pay online with all major credit cards, debit cards, PayPal and Zip Pay. Your payment details are encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. You will be charged for items at the point of order. Our liability to you in connection with any order will not exceed the total price charged for the relevant items. We accept Internet orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology. This means you cannot inadvertently place an order through an unsecured connection.
The price you will pay is the price shown at the checkout and on your confirmation email, these prices are inclusive of the Goods and Services Tax (GST) and the total price shown is the price you will pay. All prices shown at our online store are shown in Australian Dollars (AUD).
Right to Cancel or Change Your Order (Refund Policy)
Cancelling Prior to Manufacture
As our products are custom made and the manufacturing process will begin after a set period of 24 hours, you are only able to cancel or change your order by contacting us the next business day (Monday to Friday) from placing your order.
Refunding Your Payment
If a cancellation of the order is required within the 24-hour period of placing the order, monies will be credited to Your Bank Account or Credit Card within 7 days of notification. Refunded Monies may take a few days to show in your account after Our electronic transfer, we cannot be held responsible for interbank transfer delays.
Cancelling During and After Manufacture
You cannot cancel or change your order if the products ordered are custom-made, these have been manufactured to your exact requirements are not re-sellable.
We regret that once your order for custom made product has been accepted by us and entered into our manufacturing process, we are unable to accept either changes to these goods or a cancellation of your order without incurring costs.
If prior to delivery/installation you do wish to change or cancel your order, please contact us as soon as possible by email ([email protected]) or by phone (07 55744788). We will try to assist you. Our acceptance of cancellation of your order will be subject to retention by us of a handling charge equal to 40% off the invoice value. The balance of the price paid will be reimbursed to you within 30 days of notification of cancellation by re-crediting Your Bank Account or Credit Card.
Cancellation by Us
We have the right to cancel your order if:
1) We have insufficient stock to make and deliver the goods ordered.
2) If you have ordered from an island or country where we do not deliver.
3) The goods ordered unbeknown to us have been discontinued.
4) A pricing error or typing error has occurred due to system failure within our database or website.
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. No discounts or compensation can be offered under these unforeseen circumstances.
Product Descriptions and Measurements
Descriptions and photography
The products we sell are either photographed or digitally produced and are accurately displayed on the website, however, due to different types, styles and settings of computer monitors shading and colour may appear differently to the exact colour. Due to this we strongly advise that you view a physical sample before placing your order to ensure that you are happy with the colour and also quality before ordering. Whilst every attempt will be made by Gold Coast Blinds and Shutters to ensure that the goods sold and delivered match in every respect any sample or description shown or sent to you, any minor or immaterial variation, change in colour or pattern between the sample or description and the goods delivered shall not entitle you to reject the goods nor to claim any compensation for such variation or change.
Made to measure products
Made to measure products are custom made to your precise requirements. Once made our products are suitable only to you and therefore cannot be cancelled or returned. Because of this it is extremely important that you are sure about the product that you want and also the specifications you require. We strongly recommend that you double check your quotation/order to ensure that you understand the products specifications ordered and that they are in line with your expectations. We advise that you take advantage of our free in home measuring service before placing an order. Gold Coast Blind and Shutters cannot be held responsible if you dislike the colour or any of the specifications detailed on your accepted order.
Delivery of Goods
Gold Coast Blinds and Shutters will deliver your goods to the address you have provided on the order form for delivery. We will immediately despatch the order upon completion. We will follow this up with an Order Status update email for you to retrieve details on ETA’s. Deliveries are Monday to Friday between 9am to 5pm. Gold Coast Blinds and Shutters use outside Freight companies to deliver your orders and cannot be held responsible for any delays that may occur once the Goods have left our premises. Whilst we shall use our reasonable endeavours to meet the delivery date specified on Your Order confirmation, we can only go by the date given to us by the Freight Company.
Gold Coast Blinds and Shutters off a 5 year manufacturer’s guarantee on manufacturing faults. We reserve the right to either replace or repair the product and it may be necessary to return the goods to us for inspection prior to a replacement product being despatched as per the Consumer Guarantee guidelines. Please read our full Warranty Policy located at our website for further details.
No statement, description, or recommendation contained in any catalogue, price list, advertisement, communication, and the pages of this online store or by any employee or agent of Gold Coast Blinds and Shutters shall be interpreted so as to enlarge, vary or override in any way any of these terms and conditions.
Events Beyond our Control
We shall have no liability to You for any failure to deliver Goods You have ordered or for any delay in doing so or for any change of the specified delivery date or for any damage or defect to Goods delivered that is caused by any event or circumstance beyond Our reasonable control including, without limitation, third party default, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these terms and conditions is unenforceable (including any provision in which We exclude our liability to You) the enforceability of any other part of these conditions will not be affected.